Business Processes and Technologies for the Healthcare Industry

The North American Healthcare industry continuously strives to provide exceptional services to its employees and patients.  In response to this initiative, BTRG understands the importance of delivering top notch service to this expanding industry. Our core team is comprised of industry, functional, technical and customer experts and has a long history in assisting healthcare clients with ERP implementations and upgrades.  BTRG is a clear leader in this industry and has a wealth of talent and knowledge to assist any healthcare client in ensuring that their implementations are a success.  We understand the industry and the unique challenges posed by growing costs and an aging population.

BTRG is creating healthcare solutions around business flows, including procure-to-pay, contracts-to-cash, and recruit-to-retain.


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Toronto Sick Children’s Hospital

The Hospital for Sick Children (SickKids), affiliated with the University of Toronto, is Canada’s most research-intensive hospital and the largest centre dedicated to improving children’s health in the country.  In an effort to  streamline their Financials and Human Resources business processes, SickKids selected BTRG as their Peoplesoft Systems Integrator of choice.

BTRG has maintained a long standing relationship straddling many different projects and utilizing multiple BTRG resources. We have assisted in a number of different infrastructure, technical, and functional engagements related to recent Financials and HR upgrades from 8.8 to 8.9/9.0. BTRG also played a key role within HR to rollout new functionality and streamline business processes in eProfile, ePay, eCompensation, eRecruit and Payroll. We have developed several interfaces for Time Capture and many customizations to both the Financial and HR modules. On the reporting side, Sick Kids had very complex reporting requirements due to an in-house developed Grants system. BTRG was brought in on another engagement to do extensive and complex reporting through nVision.

Today, BTRG continues to work closely with SickKids and is currently working on an interface project to extract Health and Safety data from an in-house developed system, which will in turn feed into the PeopleSoft Health and Safety module.


AmeriHealth Mercy

Through a competitive bidding process, BTRG was selected from among the leading PeopleSoft systems integrators to perform AmeriHealth Mercy’s upgrade from PeopleSoft HCM and Financials 8.9 to 9.1. BTRG was chosen because of its almost 20 year history of successful PeopleSoft upgrades and implementations combined with its enduring experience in the healthcare insurance payer and provider industry.


CareFirst Blue Cross Blue Shield

When the 17th largest insurer in the nation wanted to upgrade its PeopleSoft HCM systems and concurrently implement several talent management modules, it contacted BTRG. CareFirst BlueCross BlueShield (CareFirst) is the largest health care insurer in the Mid-Atlantic region; providing health benefit services to 3.3 million members across Maryland and the National Capital Area. Employing over 5,000 associates and contractors, CareFirst has the largest provider network in the region, with more than 80 percent of the region’s health care providers participating in one or more networks.


Fidelis Care New York

Fidelis Care is the New York State Catholic Health Plan, providing quality, affordable health coverage to children and adults in 59 counties Statewide. The mission of Fidelis Care is to ensure that every resident, regardless of income, age, religion, gender, or ethnic background, has access to quality health care, provided with dignity and respect.

BTRG was engaged by Fidelis Care to lead in the creation of an implementation project plan.  Additionally, we are currently performing consulting and implementation services related to the implementation of Peoplesoft version 9.1 HCM modules including a review of the existing Talent Acquisition Manager and Candidate Gateway configuration.  BTRG is also working with Fidelis Care in the implementation of Time & Labor, Absence Management, eBenefts, Manager Desktop, Security and Approvals Workflow Engine.


London Health Sciences

London Health Sciences Centre (LHSC), one of Canada’s largest acute-care teaching hospitals, is dedicated to excellence in patient care, teaching and research. For more than 135 years, they have provided patient care for the people of London, the region, and beyond. Many national and international medical breakthroughs have been pioneered at LHSC, to the benefit of patients at home and around the world. Through their affiliation with The University of Western Ontario and more than 30 other educational institutions, they train more than 1,800 medical and health care professionals annually.

In order to enhance productivity and improve services for patient care staff, LHSC’s Information Management team needed to provide its administrative staff with an integrated HCM and Payroll solution.  BTRG was selected to work with LHSC on its’ upgrade services of Peoplesoft HCM and implementation of Peoplesoft Payroll.


Partners Healthcare

Partners HealthCare is a not-for-profit, integrated health care system in Boston, Massachusetts. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital – two of the nation’s leading academic medical centers – Partners HealthCare includes community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health related services.

The issues surrounding multiple, homegrown, grants management systems had been a growing concern at Partners Healthcare. Multiple systems made enterprise-wide visibility into the grants pipeline cumbersome, and in 2005 it began evaluating potential solutions. As part of its evaluation BTRG was asked to join Partners Healthcare onsite in Boston to deliver a presentation that would address the capabilities of PeopleSoft Enterprise Grants Management.  Recognizing the benefits of an enterprise-level grants solution, Partners Healthcare purchased the Grants module and asked BTRG to implement a Grants solution.

Simultaneously with the implementation of Grants, Partners HealthCare upgraded their Peoplesoft Financials application from v8.4 to v8.9. BTRG provided project leadership, chartfield re-design, and technical support to the internal upgrade team.

BTRG consultants also provided both functional and technical support for the implementation of the HR, Benefits, and Payroll modules. BTRG developed a new training status page, training request pages, and training approval pages to support Partners HealthCare talent management cycle.


Temple Health

Temple Health’s leadership is building on its rich history as one of Philadelphia’s leading academic medical centers while transforming it into a nationally renowned, top-tier medical institution.  Temple Health refers to the health, education and research activities carried out by the affiliates of Temple University Health System and Temple University School of Medicine.

During their upgrade to Peoplesoft HCM 8.9, BTRG provided PeopleSoft upgrade support for the internal Temple team.


Thomas Jefferson University Hospital

Thomas Jefferson University Hospitals are dedicated to excellence in patient care, patient safety and the quality of the healthcare experience. Established in 1825, the Hospital has 969 licensed acute care beds, with major programs in a wide range of clinical specialties. Services are provided at five locations — the main hospital facility and Jefferson Hospital for Neuroscience, both in Center City Philadelphia; Methodist Hospital in South Philadelphia; Jefferson at the Navy Yard, just past the sports complex; and Jefferson-Voorhees in South Jersey.

BTRG was selected for the implementation of Peoplesoft HCM, Benefits Administration, Payroll, Base Benefits, self-serve applications, Talent Acquisition Management and ePerformance version 9.0.


BTRG offers a wide-range of solutions and services for the healthcare industry. We’ve been delivering PeopleSoft Financials, Supply Chain and Human Capital Management solutions to healthcare payers and providers since the early 1990’s. Our focus is reducing costs, and improving the user experience. BTRG has the insight necessary to transform your organization with our innovation technologies.

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