TrueNorthThe Association of School Business Officials International (ASBO) is a participating member of the National Performance Management Advisory Commission. As such,  ASBO understands the value and need for managing organizational performance within educational organizations. BTRG’s Public Sector Performance Practice, TrueNorth, shares this understanding and desire to help ASBO members achieve high levels of accountable and transparent performance that address the needs of their community and customers.

Educational organizations differ from other governmental organizations in that:

  1. They are more singularly focused;
  2. Most public sector educational organizations have laws governing the development and monitoring of strategic plans;
  3. Organizational performance is tightly linked to student performance;
  4. Educational organizations are often required to publish aggregated student performance and associated costs; and
  5. Efficiency gains often have marginal impacts on student performance.

Despite these differences, educational institutions are still able to implement well-designed performance management strategies that engage and empower all stakeholders. In doing so, these strategies ensure that the organization can maximize resources and achieve high levels of performance.

My experiences within K-12 systems, both domestically and internationally, have taught me that achieving high performance is not simply about having good students and educators. Achieving high performance also depends on developing a culture that expects great things, as well as instituting practices that monitor performance—not to punish poor performance, rather to intervene and identify effective ways to raise performance for everyone.

At one K-12 public school district, my team implemented a “watch list” for high school students that was monitored daily by the educational staff. If a staff member saw a student falling behind in a subject, even if the subject area was not their expertise, they would intervene and find ways to help lift that student’s performance. While the cost and management of this program was very small, it engaged staff and developed a learning community culture that helped many at-risk students.

Public sector organizations, including school systems, local government, and state and federal agencies, continually seek to address and improve community conditions. To do so, there must be cooperation that leverages the strengths of each organization toward greater performance. Education plays a significant role in creating safe and desirable communities, emergency and disaster response, improving public health, and inspiring future leaders. Until now, most school systems operate as silos in solving broader community issues. The inclusion of ASBO International in the development of a Public Sector Performance Management Framework clearly demonstrates that education is becoming a more integral voice in meeting community and public needs.

While the Performance Management Framework describes principles and practices that can be implemented to monitor and manage both an organization’s efficiencies and effectiveness, there are many details left to individual organizations in order to encourage accountability, promote transparency, and nurture continuous improvement. TrueNorth is committed to assisting educational organizations implement these principles.

BTRG has been providing business process improvement, transformation, and re-engineering services to enterprise-level and public sector organizations for two decades. Today, we offer TrueNorth, the market’s leading performance management consulting services designed specifically for public sector organizations.


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